With one of the largest service groups in the industry, our team of factory trained technicians are ready to quickly assist you in identifying and resolving any issues with your machine tool. At EMEC we understand that a machine that is not working can seriously affect your business, so we remain committed to providing prompt, top quality service.
Service Solutions
We are fully committed to supporting you, throughout the life of your machine tool. To this end EMEC has undertaken measures to ensure that we can meet our service obligations; by developing a highly skilled team of service engineers and support staff who are already involved with your machine before it arrives at your facility. From installation to preventive maintenance programs, we have the capability to keep your machine tools in operation 24/7.
Our fully trained team of 14 qualified service technicians, including four bilingual technicians in Quebec and surrounding areas, are ready to service our customers. Many of our technicians have been solely servicing the CNC Machine Tool products since their introduction in Canada in 1979.
EMEC operates two service centres. We are always ready to answer any service request from our head office in Mississauga, ON and from our Satellite office in Montreal, QC.
Preventive Maintenance
The advantage of a preventive maintenance program is to reduce downtime of equipment as well as overall maintenance costs. Scheduling a PM ensures that the electrical and mechanical components of your CNC machines are working properly. At EMEC, we provide a detailed report of our findings, suggestions and record any potential issues that may impact the performance of your machine tool equipment to prevent any major problems down the road.
Laser Alignment
At EMEC, we provide comprehensive laser calibration services using only the latest Renishaw technology in laser equipment.
Our calibration services goals include: Maximizing machinery accuracy & reliability and minimizing downtime. Don’t settle for laser calibrations that calibrate a machine’s ballscrew positional accuracy, while ignoring geometric accuracy. Those services only compensate for the machine’s positioning without considering Squareness, Parallelism and Perpendicularity.
Ask for the completed Geometry check report.
Guarantee machine tool builder spec either JIS, ISO compliance 100% of the time.
Equipment: The Renishaw XL-80 Laser Interferometer
Ball Bar Testing
Ball Bar Calibration is simultaneously accurately measuring two axis running two consecutive circles; one in a clockwise direction, the other counter-clockwise for actual circular path and comparing it with the program path.
The Ball Bar test will provide the customer with an instant report of their machine tool’s health, along with an accurate visual representation of its travel through the axis in many planes. This data is an excellent tool for predictive maintenance when used in accordance with a complete maintenance program and determine the positioning accuracy of the machine.
Equipment: The Renishaw QC20-W Ballbar Wireless System
Additional Service Solutions
GENERAL SOLUTIONS
Our service team offers a wide range of services and maintenance support to ensure that our customers are getting the most out of their machines From installation, to production, and service packages, we are with you every step of the way to make sure your machine is up and running with minimal downtime.
24/7 AFTER HOURS EMERGENCY SERVICE
Our factory certified service engineers are available to take your call 24hrs a day, 7days a week through our emergency service line. We guarantee a phone response within an hour of your call outside of normal working hours. Our technical support team will work with our customers maintenance department to keep your machines running efficiently. 80% of our calls to our service support team results on problem solving without having to schedule onsite service tech for support.
OPERATOR TRAINING
Our flexible training options covers a wide range of topics that will meet your needs and your busy schedule. We can provide a custom training program based on our customers specific needs of your shop floor. Anything from programming and maintenance to operator skills development, even factory training class. Learn to gain the full productivity from your CNC equipment today!
Looking for service support to diagnose and solve your CNC machining issues?
To learn more about our service programs, or if you have a service request, contact us today! An EMEC service technician is just one click away!
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